August 2017
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02:00:12 pm

Servicesource Advances Business With Hr, Finance, And Payroll In The Workday Cloud

When ServiceSource went public in 2011, it was operating multiple systems across HR, finance, and payroll, with three independent business processes for North America, Asia, and Europe. To keep pace with fast growth and the requirements of being a public company, ServiceSource needed an enterprise system that could easily scale, adapt quickly to changes, standardize business processes across the globe, and provide greater transparency into the organization. With Workday, all company locations are now using the same processes while meeting local requirements for compliance. And, with one system of record, all departments are working with consistent HR, financial, and payroll data, driving greater efficiencies and increasing worker productivity. HR and Finance Shift From Tactical to Strategic With built-in analytics capabilities and automated workflows, Workday's unified system has enabled ServiceSource to simplify administrative processes, such as business process routing and approvals, to focus more on analyzing data for strategy and problem solving. These analytics capabilities are empowering finance professionals to focus more on activities that move the company forward, such as analyzing revenue and spend for insights into profitability and areas for cost savings, instead of tactical tasks such as confirming transactions with other departments. Faster and Easier SOX Compliance in the Workday Cloud Prior to deploying Workday, ServiceSource was supported by multiple systems, with a reliance on paper-based and offline documentation, and needed a new way to support more strenuous reporting and governance standards to ensure compliance with SOX demands by the end of 2012. One of the main drivers for selecting Workday was its built-in business process framework, which automatically documents processes and records changes via the audit history. With these automated capabilities, ServiceSource was able to speed up its self-assessment process, comply with greater ease, and ensure accuracy, while receiving a clean audit report on its internal controls. Engaging Employees with Self-Service and Intuitive Design With a growing workforce of approximately 2,600 employees -- more than half based outside the United States -- ServiceSource needed a way to keep employee information up-to-date without creating more administrative work. Employees previously had to send email updates to HR for changes to personal information, an unsustainable process as the company grew.

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